Do I? Don’t I?
If any of the following apply, the answer is always the same — contact us immediately.
Nobody likes to receive the news that their claim has been declined by insurers — and here at CRS, we really don’t want to deliver that news either.
Unfortunately, it can and does happen when incidents are notified late. Most policies contain claims conditions requiring incidents to be reported within certain timeframes or as soon as reasonably possible. Delay can result in your insurer’s position being prejudiced and claims being declined in their entirety.
Please ensure any incident that could give rise to a loss is reported to us as soon as possible. We’ll guide you through every step, deal directly with the insurer on your behalf, and fight for the best possible outcome.
- Report an incident or set of circumstances to us immediately
- Record and document all correspondence following an incident
- Provide as much information as you can upon notification — and let us do the rest
- Wait for an allegation to escalate before notifying us
- Ignore or respond directly to a letter of intent from a solicitor
- Attempt to settle or recover costs yourself — this can prejudice your cover
Remember
If in doubt, shout.
Our commitment doesn’t end at the placement of your policy. Reporting early lets our Claims team give you the strongest support from day one — on hand every step of the way, tailoring guidance to your specific circumstances.